Infrastructure Services Specialist (ISS)

Infrastructure Services Specialist (ISS)

Learning Technologies Department

Non-Affiliated Level PES4

*If you are a current OCSB employee, you must use your OCSB ATE account to apply to this vacancy.*

The OCSB is currently seeking Infrastructure Services Specialist (ISS). The possible work addresses for this position can be found in our school directory .

Why Work With The Ottawa Catholic School Board: The OCSB proudly serves over 50,000 students across 90+ work locations. We offer an education that respects all faiths' universal values and is grounded in Catholic principles. We foster innovation to inspire Deep Learning so that all can realize their full potential. We offer a collaborative work environment, fulfilling careers, and the opportunity to make a difference in our students' lives.

The OCSB is committed to equitable hiring, employment and promotion practices and is dedicated to an inclusive workforce that reflects the diversity of our students and our communities. The OCSB is actively seeking applications from Indigenous peoples, Black and racialized people, persons with disabilities, people from gender diverse communities and/or people with intersectional identities, as well as individuals who can contribute to continuous diversification of ideas.

The Ottawa Catholic School Board acknowledges that the land on which our schools are located is the traditional unceded territory of the Algonquin Anishnabek Peoples. We extend our respect to all First Nations, Inuit and Métis Peoples for their valuable past and present contributions to this land.

Reporting to the Infrastructure Architect, the ISS is a key member of the Infrastructure and Enterprise Solutions team.   The Infrastructure Services Specialist (ISS) ensures the installation, maintenance, and monitoring of IT infrastructure to provide seamless access to resources and the Internet. This role supports the organization’s mission and values through strategic, systematic approaches to IT operations and security.   They are expected to collaborate with team members to implement innovative solutions and resolve complex challenges efficiently, with an emphasis on delivering measurable improvements in infrastructure performance and user satisfaction.  They utilize advanced tools and technologies such as Azure Active Directory and Next Generation Firewalls to enhance infrastructure reliability.  The position requires flexibility, including occasional evening and weekend hours, to meet operational needs and support Ministry of Education initiatives. 

Job Description:

• Assist in designing and implementing innovative IT infrastructure solutions

• Administer and maintain server hardware and OS software

• Manage Identity & Access Management services, including Azure Active Directory Cloud Services/Entra ID authentication

• Ensure seamless data integration across all solutions

• Collaborate on developing, implementing, and managing LAN/WAN, Wireless Infrastructure, Security Management Systems, and Active Directory Services

• Act as a point of escalation for modifying permissions and security settings for contractors and support staff

• Investigate cybersecurity incidents and propose mitigation strategies

• Identify, document, and mitigate security risks across the enterprise

• Automate routine tasks using PowerShell for account lifecycle management (creation, changes, deletions) and report generation from Azure and Intune

• Develop and maintain automation scripts for infrastructure monitoring and enhancements

• Manage desktop environments using Intune, including app deployment and Autopilot configurations

• Ensure seamless device lifecycle management from provisioning to decommissioning

• Provide support to Level 1 technicians and client support teams, conducting root cause analysis for recurring issues.

• Create and periodically update technical and user documentation.

• Draft action plans for contractors and support staff.

• Liaise with other departments to establish and maintain systems

  
  

Required Qualifications:

• Degree or diploma in a related field

• 3 years of directly related experience

• Proven experience in system administration, network management, and security

• Strong expertise in Microsoft Active Directory Azure AD/Entra ID management, Cloud Application Suites, etc.

• Proficiency in PowerShell or other scripting tools for automation

• Hands-on experience with Intune for desktop and device management (Autopilot, app deployment)

• Experience with LAN/WAN and wireless infrastructure.

• Knowledge of cybersecurity principles and incident response.

• Excellent problem-solving, documentation, and communication skills

• Valid Ontario Driver’s License with access to a vehicle

• Individuals who possess an equivalent combination of education and experience may also be considered

  
  

This is a permanent full-time (1.0 FTE) position. The anticipated start date of this position is as soon as the interview process is complete. The annual salary range of $95,098 - $103,153.  There is also a comprehensive benefits and pension plan available.